1. When will my order ship?
Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email so you can follow your order every step of the way.
2. How long does delivery take?
Shipping times vary based on your location:
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USA: 7–15 business days
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International: 10–20 business days
We always aim to deliver your order as quickly as possible.
3. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, and Apple Pay for a smooth and secure checkout experience.
4. Can I return or exchange an item?
Yes! If you’re not completely satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Items must be unused and in original packaging.
👉 For details, please visit our Return Policy page.
5. Do you offer refunds?
Absolutely. Once we receive and inspect your returned item, we’ll issue a full refund to your original payment method within 3–5 business days.
6. Are your products machine washable?
Most of our blankets, pillow covers, and rugs are machine washable on a gentle cycle. However, please check the care instructions on each product page for specific details.
7. My item arrived damaged — what should I do?
We’re so sorry to hear that! Please email us at support@orrenhome.com with your order number and a photo of the damaged item. We’ll make it right immediately.
8. Where are your products made?
Our items are thoughtfully sourced from trusted partners around the world, focusing on quality, comfort, and craftsmanship.
